TERMS & CONDITIONS
TERMS & CONDITIONS
Please read through these Terms & Conditions and get in touch if you have any questions.
Sessions and Fees
Each session must be paid for in advance to secure your booking. Payment to be made via bank transfer (details will be sent by email on our mutual agreement of a suitable session date and time)
Sessions are charged as per the fees detailed on the website unless otherwise stated.
Please be aware that in the instance of a late arrival to any session I may not always be able to give you the full session time, this is due to the impact on following clients session start times.
Please note there is a £10 supplement per session for weekend bookings and weekday bookings after 4pm. This will be made clear on scheduling your appointment.
If you need to cancel a booked therapy session please give at least 48 hours notice. This ensures fairness to other clients who are waiting for an appointment and allows time to re-allocate the session where possible. Cancelled or missed appointments with less that 48 hours notice will be charged at the full session fee, unless I am able to fill the appointment time with another client.
If an emergency requires me to cancel your session, I will endeavour to provide you as much notice as possible. You will be entitled to a full refund of the session fee paid should you prefer not to reschedule.
Where there are technological malfunctions, reconnections will be attempted during the allotted appointment time. In the event of a complete technological failure, the appointment will be rescheduled to a mutually agreeable time to complete the remainder of the session. I will use all other means possible to contact you in order to arrange this.
Please note I am not insured to work with clients outside of the UK.
For clients using the Soulshine MP3 relaxation. Please ensure you listen to this in a safe space (e.g. no lit candles).
Do not listen to when driving or operating machinery.
Please remember that therapies offered by Soulshine Health are not intended to diagnose, treat, cure, or prevent any illness, and are not a replacement for medical advice from your GP. Individual results may vary and there are no guarantees you will experience the same results as others. As with all therapeutic services it is important to be aware that desired results can never be 100% guaranteed.
Please note as part of my professional code of conduct there are some individuals I am unable to work with. If you have been diagnosed with any of the following conditions this is a contraindication to therapy: Psychosis. Bi-polar Disorder. Schizophrenia. Personality Disorders. Dissociative Disorders.
As therapies take place online I am unable to work with individuals with Epilepsy. Your safety is my number one concern, if you have any medical conditions please ensure full disclosure before proceeding with therapy.